Privacy Policy

1. Introduction

Welcome to Slim Chickens. At Slim Chickens, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our food delivery services, website, mobile applications, and other online services.

This policy applies to all users of our services, including customers placing orders, visitors to our website, and anyone interacting with our digital platforms. By using our services, creating an account, placing an order, or providing us with your personal information, you agree to the terms outlined in this Privacy Policy.

We understand that trust is earned, and we are committed to being transparent about our data practices. If you have any questions about this Privacy Policy or how we handle your information, please don't hesitate to contact us using the information provided at the end of this document.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us when using our services:

• Personal Identification Information: Your name, email address, phone number, delivery address, and billing information
• Account Information: Username, password, profile picture, and account preferences
• Order Information: Food items selected, order history, purchase amounts, delivery instructions, and payment methods
• Dietary Preferences and Requirements: Allergen information, special dietary needs (vegan, vegetarian, halal, kosher, gluten-free), food preferences, and favorite menu items
• Contact Communications: Messages sent through contact forms, customer support interactions, feedback, reviews, and survey responses
• Loyalty Program Data: Rewards points, membership status, redemption history, and program preferences
• Catering Information: Event details, guest count, special requests, and catering preferences
• Table Reservation Details: Party size, preferred seating, special occasions, and timing preferences
• Marketing Preferences: Communication preferences, subscription choices, and promotional opt-ins

2.2 Information Collected Automatically

When you use our services, we automatically collect certain information about your device and usage:

• Device Information: IP address, browser type and version, operating system, device identifiers, and mobile device information
• Usage Data: Pages visited, time spent on our website or app, click patterns, search queries, and feature usage
• Location Information: Approximate location derived from IP address, GPS coordinates (with permission), and delivery addresses
• Cookie and Tracking Data: Session IDs, user preferences, authentication tokens, and analytics data
• Performance Data: App crashes, loading times, error reports, and system performance metrics

2.3 Information from Third Parties

We may receive information about you from third-party sources:

• Social Media Platforms: If you connect your social media accounts, we may receive basic profile information
• Payment Processors: Transaction confirmations, payment status, and fraud prevention data
• Delivery Partners: Delivery status updates, location tracking during delivery, and completion confirmations
• Marketing Partners: Campaign effectiveness data and aggregated demographic information
• Public Sources: Business information and publicly available contact details for commercial customers

3. How We Use Your Information

3.1 Service Provision

• Order Processing: Taking and fulfilling food orders, processing payments, coordinating delivery or pickup
• Account Management: Creating and maintaining your account, authentication, and security
• Customer Support: Responding to inquiries, resolving issues, and providing assistance
• Personalization: Customizing menu recommendations based on dietary preferences and order history
• Quality Improvement: Analyzing usage patterns to enhance our services and develop new features
• Loyalty Programs: Managing rewards points, processing redemptions, and providing member benefits

3.2 Communication

• Order Communications: Confirmations, preparation updates, delivery notifications, and completion alerts
• Customer Support: Responding to questions, providing assistance, and following up on issues
• Service Notices: Important updates about our services, policy changes, and security alerts
• Marketing Communications: Promotional emails, special offers, new menu items (only with your consent)
• Feedback Requests: Invitations to review your experience and provide suggestions

3.3 Marketing and Analytics

• Targeted Advertising: Displaying relevant promotions based on your preferences and order history
• Usage Analysis: Understanding how customers interact with our services to improve functionality
• Campaign Measurement: Evaluating the effectiveness of marketing campaigns and promotions
• Market Research: Developing insights to create new menu items and improve existing offerings
• Trend Analysis: Identifying popular items and dining patterns to optimize our operations

3.4 Legal and Security

• Legal Compliance: Fulfilling regulatory requirements and responding to legal requests
• Fraud Prevention: Detecting and preventing fraudulent orders and payment activities
• Security Protection: Safeguarding our systems and protecting against unauthorized access
• Dispute Resolution: Investigating and resolving customer complaints and disputes
• Risk Management: Assessing and mitigating potential risks to our business and customers

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

• Payment Processors: Secure processing of credit card and other payment transactions
• Delivery Companies: Coordinating food delivery and providing tracking information
• Cloud Storage Providers: Secure hosting and storage of data with enterprise-grade security
• Marketing Services: Email campaign management, advertising platforms, and customer engagement tools
• Analytics Providers: Website and app usage analysis to improve user experience
• Customer Support Tools: Help desk software and communication platforms
• Security Services: Fraud detection, identity verification, and cybersecurity monitoring

4.2 Legal Requirements

We may disclose your information when required by law or to protect our rights:

• In response to court orders, subpoenas, or other legal processes
• To comply with applicable laws, regulations, and government requests
• To protect the rights, property, and safety of Slim Chickens, our customers, and the public
• In connection with investigations of fraud, intellectual property violations, or other illegal activities
• During emergencies when disclosure is necessary to prevent harm

4.3 Business Transfers

In the event of a business transaction such as a merger, acquisition, or sale of assets:

• Your information may be transferred as part of the business assets
• We will notify you before your information becomes subject to a different privacy policy
• You will have the opportunity to opt-out if you disagree with the new terms
• The acquiring party will be required to honor the commitments made in this Privacy Policy

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Participating in joint promotions or partnerships
• Sharing testimonials or reviews (with your permission)
• Connecting with social media platforms you choose to link

5. Data Security

5.1 Technical Security Measures

We implement comprehensive security measures to protect your personal information:

• Encryption: All data transmission is protected using SSL/TLS encryption technology
• Secure Storage: Personal information is stored in secure, access-controlled data centers
• Firewall Protection: Advanced firewall systems monitor and block unauthorized access attempts
• Access Controls: Strict employee access controls ensure only authorized personnel can access personal data
• Security Monitoring: 24/7 monitoring systems detect and respond to security threats
• Regular Backups: Secure, encrypted backups ensure data recovery in case of system failures
• Vulnerability Testing: Regular security assessments and penetration testing

5.2 Organizational Security Measures

• Employee Training: Regular security awareness training for all staff members
• Data Handling Procedures: Clear policies and procedures for handling personal information
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements
• Incident Response Plan: Established procedures for responding to security incidents
• Regular Audits: Periodic security audits and compliance assessments
• Vendor Management: Due diligence and security requirements for all third-party vendors

5.3 Your Security Responsibilities

You can help protect your account by following these best practices:

• Use strong, unique passwords and change them regularly
• Never share your login credentials with others
• Log out of your account when using public or shared computers
• Be cautious of phishing emails and suspicious links
• Report any unauthorized account activity immediately
• Keep your contact information up to date
• Review your account statements regularly

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and mobile applications. Below is a detailed breakdown of the types of cookies we use:

Tracking Technologies We Use

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Advertising effectiveness measurement and retargeting
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Storing user preferences and settings in your browser
• Session Storage: Temporary storage during your browsing session

Cookie Management

You have control over cookies and can manage them through your browser settings:

• Accept all cookies automatically
• Reject all cookies (may affect site functionality)
• Choose which types of cookies to accept
• Delete existing cookies from your device
• Set up notifications when cookies are being placed

Note: Disabling essential cookies may prevent you from using certain features of our website, such as placing orders or accessing your account.

7. Your Rights (GDPR/CCPA Compliance)

Depending on your location, you have various rights regarding your personal information. We are committed to honoring these rights regardless of where you are located:

7.1 Right of Access

You have the right to request access to the personal information we hold about you. This includes:

• Confirmation of whether we process your personal data
• A copy of your personal information
• Information about how we use your data
• Details about third parties with whom we share your data

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal information. You can also update most information directly through your account settings.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information under certain circumstances:

• The data is no longer necessary for the original purpose
• You withdraw consent and there's no other legal basis for processing
• Your data has been unlawfully processed
• Erasure is required for legal compliance

7.4 Right to Restrict Processing

You can request that we limit how we use your personal information in certain situations:

• You contest the accuracy of the data
• Processing is unlawful but you prefer restriction over deletion
• We no longer need the data, but you need it for legal claims

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and to transmit it to another service provider.

7.6 Right to Object

You can object to processing of your personal information for:

• Direct marketing purposes (including profiling for marketing)
• Processing based on legitimate interests
• Scientific or historical research purposes

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that significantly affects you.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in Section 13. We will:

• Respond to your request within 30 days (or as required by local law)
• Verify your identity to protect your information
• Provide clear information about any actions taken
• Explain any reasons if we cannot fulfill your request

8. Children's Privacy

Protecting children's privacy is important to us. Our services are designed for users who are at least 16 years of age. We do not knowingly collect, use, or share personal information from children under 16 without verifiable parental consent.

Our Commitment

• We do not intentionally collect personal information from children under 16
• Our registration process includes age verification steps
• We do not target advertising or marketing to children
• We implement additional safeguards when we know a user is under 18

Parental Notice

If you are a parent or guardian and believe that your child under 16 has provided us with personal information, please contact us immediately at [email protected]. We will:

• Promptly investigate the situation
• Delete any information collected from the child
• Implement additional measures to prevent future collection
• Provide confirmation of the actions taken

Teen Users (16-18)

For users between 16 and 18 years old, we encourage parental involvement in their online activities and provide enhanced privacy protections.

9. International Data Transfers

As a global service provider, we may transfer your personal information across international borders to serve you better. We ensure all transfers are protected by appropriate safeguards.

9.1 Protection Measures

• Adequacy Decisions: We rely on adequacy decisions by regulatory authorities when available
• Standard Contractual Clauses: We use approved contractual clauses to protect data during transfers
• Data Processing Agreements: Comprehensive agreements with all service providers handling your data
• Security Measures: Encryption and other security measures during transfer and storage
• Regular Audits: Ongoing compliance monitoring and assessment of transfer arrangements

9.2 Transfer Destinations

Your personal information may be transferred to and processed in:

• United States: Primary data processing and cloud storage facilities
• European Union: Data analytics and customer support services
• Other Countries: As necessary to provide services, always with appropriate protections

All international transfers are conducted in accordance with applicable data protection laws and regulations.

10. Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

Safe Data Disposal

When information is no longer needed, we ensure secure disposal:

• Electronic Data: Complete deletion using secure erasure methods that make recovery impossible
• Physical Records: Secure shredding and destruction of paper documents
• Backup Systems: Systematic removal from all backup and archival systems
• Third-Party Systems: Coordination with service providers to ensure complete deletion
• Disposal Records: Maintenance of disposal logs for audit and compliance purposes

11. Third-Party Links

Our website and mobile applications may contain links to third-party websites, services, or applications that are not owned or controlled by Slim Chickens. This Privacy Policy does not apply to these external sites.

Our Responsibility

• We are not responsible for the privacy practices of third-party websites
• We do not control the content or privacy policies of linked sites
• Links to third parties do not constitute an endorsement of their privacy practices
• We encourage you to review the privacy policies of any third-party sites you visit

Your Responsibility

When clicking on third-party links or using external services:

• Review their privacy policies before providing personal information
• Understand how they collect, use, and share your data
• Make informed decisions about sharing your information
• Contact the third party directly with privacy-related questions

Common Third-Party Services

You may encounter links to:

• Social media platforms (Facebook, Instagram, Twitter)
• Payment processors and financial institutions
• Delivery tracking services
• Review and rating platforms
• Partner restaurant websites
• Promotional and contest websites

12. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. We are committed to keeping you informed about these changes.

12.1 Change Notification Methods

When we make changes to this Privacy Policy, we will notify you through:

• Website Notice: Prominent banner on our website homepage
• Email Notification: Direct email to your registered address for significant changes
• App Notification: Push notifications through our mobile application
• Account Dashboard: Notification in your account when you log in
• Social Media: Announcements on our official social media channels

12.2 Types of Changes

• Minor Changes: Clarifications, formatting updates, and contact information changes
• Significant Changes: Material changes to how we collect, use, or share your information
• Legal Updates: Changes required by new laws or regulations

12.3 Your Options

When we update this Privacy Policy:

• The latest version will always be available on our website
• Check the "Last Updated" date at the top of this policy
• Continued use of our services constitutes acceptance of the changes
• You may discontinue using our services if you disagree with the changes
• For significant changes, we may require explicit consent before continuing to use our services

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Information

Response Commitment

We are committed to addressing your privacy concerns promptly:

• Initial response within 3 business days
• Full resolution within 30 days (or as required by law)
• Regular updates on the status of complex requests
• Clear explanation of actions taken or reasons for denial

13.1 Filing Complaints

If you have concerns about how we handle your personal information:

1. Contact Us First: Please reach out to us directly so we can address your concerns
2. Regulatory Authority: If you are not satisfied with our response, you may contact your local data protection authority

For EU Residents: You have the right to lodge a complaint with your local supervisory authority. You can find contact information for EU data protection authorities at: https://edpb.europa.eu/about-edpb/board/members_en

For US Residents: You may contact the Federal Trade Commission at: https://www.ftc.gov/

14. Withdrawal of Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing before withdrawal.

14.1 Marketing Consent Withdrawal

You can stop receiving marketing communications from us by:

• Unsubscribe Link: Click the unsubscribe link in any marketing email
• Account Settings: Update your communication preferences in your account dashboard
• Customer Support: Contact our customer support team
• Email Request: Send an email to [email protected]
• Phone Request: Call us at +1 202-789-1234

14.2 Account Deletion Process

To permanently delete your account and associated personal information:

1. Log into your account and go to account settings
2. Select "Delete Account" option
3. Confirm your decision and provide a reason (optional)
4. We will process your request within 30 days
5. You will receive confirmation when deletion is complete

Important Note: Some information may be retained for legal compliance, fraud prevention, or legitimate business purposes as outlined in our data retention policy.

14.3 Partial Consent Withdrawal

You can also withdraw consent for specific types of processing:

• Marketing communications while maintaining your account
• Location tracking while continuing to use our services
• Analytics cookies while keeping functional cookies
• Third-party data sharing for marketing purposes

15. Conclusion

At Slim Chickens, protecting your privacy is not just a legal obligation—it's a fundamental part of building trust with our customers. We are committed to maintaining the highest standards of data protection and transparency in all our practices.

Our Promise to You

• We will never sell your personal information to third parties
• We use your information only to provide and improve our services
• We implement robust security measures to protect your data
• We are transparent about our data practices and your rights
• We respond promptly to your privacy concerns and requests

Building Trust Together

Your trust is essential to our success, and we work every day to earn and maintain it. We believe that protecting your privacy enhances your experience with our services and allows us to serve you better.

Questions and Feedback

Privacy is an ongoing conversation, and we welcome your questions, concerns, and feedback. Whether you have questions about this policy, want to understand how we use your information, or have suggestions for improvement, please don't hesitate to reach out.

Thank you for choosing Slim Chickens. We appreciate your trust in us and look forward to continuing to serve you while protecting your privacy.