Refund Policy

At Slim Chickens, customer satisfaction is our top priority. We are committed to providing high-quality food and exceptional service. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for purchases made at our restaurant or through our online ordering platform.

We stand behind the quality of our products and services. If you are not completely satisfied with your purchase, we will work with you to resolve any issues in accordance with the terms outlined in this policy.

This policy applies to all purchases made at Slim Chickens locations in the United States and through our authorized online platforms. For questions regarding this policy, please contact our customer service team.

To be eligible for a refund, your request must meet the following conditions:

• Timeframe: Refund requests must be made within 24 hours of purchase for food items, and within 7 days for merchandise or gift cards.
• Proof of Purchase: You must provide a valid receipt, order confirmation number, or payment record.
• Product Condition: Food items must be reported as unsatisfactory immediately upon receipt. Merchandise must be in original condition with tags attached.
• Valid Reason: Refunds are considered for food quality issues, order errors, service problems, or defective merchandise.
• Payment Method: The original payment method must be verifiable for refund processing.
• Location Verification: The purchase must have been made at an authorized Slim Chickens location or platform.

The following items and services are not eligible for refunds:

• Consumed Food Items: Food that has been partially or completely consumed cannot be refunded unless there was a quality issue reported immediately.
• Special Orders: Custom or special-request items prepared specifically to customer specifications.
• Promotional Items: Free items received through promotions, coupons, or loyalty programs.
• Digital Content: Downloaded apps, digital vouchers, or electronic content.
• Event Tickets: Tickets for special events, catering deposits, or reserved seating.
• Expired Items: Requests made after the specified timeframe in our eligibility requirements.
• Third-Party Delivery: Orders delivered through third-party platforms are subject to their respective refund policies.

Follow these steps to request a refund:

Refunds are processed using the following methods and timeframes:

• Credit/Debit Cards: Refunds to the original card typically take 3-5 business days to appear on your statement.
• Cash Purchases: Cash refunds are provided immediately at the restaurant location where the purchase was made.
• Digital Payments: PayPal, Apple Pay, and other digital wallet refunds take 1-3 business days.
• Gift Cards: Refunds may be issued as store credit or gift cards at our discretion.
• Store Credit: We may offer store credit as an alternative, which has no expiration date and can be used at any location.
• Original Payment Method: Refunds will be processed to the original payment method whenever possible.

Note: Processing times may vary depending on your financial institution. Slim Chickens is not responsible for delays caused by third-party payment processors or banks.

In many cases, we prefer to offer exchanges rather than refunds to ensure customer satisfaction:

• Order Errors: If we made an error with your order, we will remake it correctly at no additional charge.
• Quality Issues: Food quality problems will result in a replacement meal of equal or greater value.
• Merchandise Exchanges: Defective merchandise can be exchanged for the same item or store credit.
• Size/Style Changes: Merchandise exchanges for different sizes or styles are subject to availability.
• Immediate Resolution: Exchanges can often be processed immediately at the restaurant location.
• No Additional Cost: Exchanges for items of equal value incur no additional charges.

Special provisions apply to damaged or defective products:

• Immediate Reporting: Damaged or defective items must be reported immediately upon receipt or discovery.
• Photo Documentation: We may request photos of damaged merchandise or packaging for our records.
• Full Refund or Exchange: Defective items qualify for a full refund or exchange, regardless of normal restrictions.
• Food Safety: Any food safety concerns are treated with highest priority and immediate resolution.
• Compensation: Additional compensation may be provided for significant inconvenience or safety concerns.
• Quality Investigation: We may investigate quality issues to prevent future occurrences.

For refund requests or questions about this policy, contact us through any of the following methods: