Terms of Service

1. Introduction and Acceptance

Welcome to Slim Chickens ("we," "us," "our," or the "Company"). These Terms of Service ("Terms") govern your access to and use of our website located at slim-chickens.rest (the "Website"), our mobile applications, and all related food delivery and ordering services (collectively, the "Services").

1.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or have reached the age of majority in your jurisdiction
• Have the legal capacity to enter into binding agreements
• Not be prohibited from using our Services under applicable laws
• Provide accurate and complete information when creating an account

1.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our Website. Your continued use of our Services after any changes constitutes acceptance of the new Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "We," "Us," "Our," or "Company" refers to Slim Chickens, a food service business operating at 1201 24th St NW, Washington, DC 20037, USA
• "You," "Your," or "User" refers to any individual or entity accessing or using our Services
• "Services" includes our website, mobile applications, food ordering platform, delivery services, and all related functionalities
• "Content" means all text, images, videos, audio, software, and other materials available through our Services
• "Website" refers to slim-chickens.rest and all associated subdomains and pages
• "Order" means any food purchase request submitted through our Services
• "Delivery Zone" refers to the geographical areas where we provide delivery services

3. Use of Services

3.1 Permitted Use

You may use our Services for the following purposes:

• Personal, non-commercial food ordering and delivery
• Browsing our menu and restaurant information
• Creating and managing your user account
• Communicating with our customer service team
• Participating in promotional offers and loyalty programs

You agree to comply with all applicable local, state, national, and international laws and regulations when using our Services.

3.2 Prohibited Use

You are strictly prohibited from:

• Using our Services for any illegal activities or purposes
• Engaging in harmful, threatening, abusive, or harassing behavior
• Attempting to gain unauthorized access to our systems or other users' accounts
• Violating any intellectual property rights
• Sending spam, unsolicited communications, or promotional materials
• Providing false, misleading, or inaccurate information
• Interfering with or disrupting our Services or servers
• Using automated systems or bots to access our Services without permission
• Reverse engineering, decompiling, or disassembling our software
• Collecting user information without consent
• Reselling or redistributing our Services without authorization

4. User Accounts

4.1 Registration Requirements

To place orders and access certain features, you must create an account. During registration, you must provide accurate, current, and complete information including:

• Full legal name
• Valid email address
• Phone number for delivery purposes
• Delivery address within our service area
• Secure password meeting our requirements

4.2 Account Security Responsibility

You are solely responsible for:

• Maintaining the security of your login credentials
• All activities that occur under your account
• Updating your account information to keep it current
• Logging out of your account when using shared devices

4.3 Account Termination Rights

We reserve the right to suspend or terminate your account at any time for violations of these Terms, fraudulent activity, or any other reason at our sole discretion. You may also delete your account at any time by contacting customer service.

5. Products and Services

5.1 Food Safety and Quality Standards

We are committed to maintaining the highest food safety and hygiene standards in compliance with all applicable health regulations. All food items are prepared following strict safety protocols and quality control measures.

5.2 Product Descriptions and Pricing

We strive to provide accurate descriptions, images, and pricing for all menu items. However:

• Prices are subject to change without notice
• Product availability may vary
• Actual food appearance may differ from images
• We reserve the right to limit quantities ordered

5.3 Order Acceptance and Processing

All orders are subject to acceptance by us. We reserve the right to refuse any order for any reason, including but not limited to:

• Product unavailability
• Delivery address outside our service area
• Payment processing issues
• Suspected fraudulent activity
• Failure to meet minimum order requirements

5.4 Delivery Terms and Timing

• Delivery Zones: We only deliver within specified geographical areas. Check our website for current delivery zones.
• Delivery Times: Estimated delivery times are approximate and may vary based on weather, traffic, and order volume.
• Minimum Orders: A minimum order value may be required for delivery services.
• Temperature-Sensitive Items: Hot foods will be delivered in insulated containers to maintain temperature and quality.
• Delivery Fees: Applicable delivery fees will be displayed at checkout.

5.5 Order Cancellation and Modification

Orders may be cancelled or modified only within a limited time after placement and before preparation begins. Cancellation requests must be made by calling our restaurant directly. Refunds for cancelled orders will be processed according to our Refund Policy.

5.6 Payment Terms

Payment is required at the time of order placement. We accept major credit cards, debit cards, and approved digital payment methods. All payments are processed securely through encrypted systems.

6. Intellectual Property

6.1 Our Ownership Rights

All content on our Services, including but not limited to text, graphics, logos, images, audio clips, software, and compilation of content (collectively "Our Content") is owned by Slim Chickens and is protected by United States and international copyright, trademark, and other intellectual property laws.

6.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes only. This license does not include the right to:

• Download or copy Our Content for commercial use
• Modify, distribute, or reproduce Our Content
• Use our trademarks or logos without permission
• Create derivative works based on Our Content

6.3 User Content License

When you submit content to our Services (reviews, photos, comments), you grant us a worldwide, non-exclusive, royalty-free license to use, display, and distribute such content for promotional and operational purposes.

7. User Content

7.1 Responsibility for Your Content

You are solely responsible for any content you submit, post, or transmit through our Services. You represent and warrant that your content:

• Does not violate any laws or regulations
• Does not infringe on third-party rights
• Is not defamatory, threatening, or harassing
• Does not contain malicious code or viruses

7.2 Prohibited Content

You may not submit content that is:

• Illegal, harmful, or promotes illegal activities
• Sexually explicit or inappropriate
• Discriminatory or hate speech
• Spam or commercial solicitations
• False or misleading

7.3 Content Removal Rights

We reserve the right to remove, edit, or refuse to post any user content at our sole discretion without notice. We do not endorse or guarantee the accuracy of user-generated content.

8. Disclaimers

8.1 Service Provided "As Is"

Our Services are provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, regarding:

• The availability, accuracy, or reliability of our Services
• The quality, safety, or suitability of our food products
• Uninterrupted or error-free operation
• Security of data transmission

8.2 Third-Party Content Disclaimer

Our Services may contain links to third-party websites or content. We do not endorse or assume responsibility for any third-party content, products, or services.

8.3 Professional Advice Disclaimer

Information provided through our Services is for general purposes only and should not be considered professional nutritional or medical advice. Consult healthcare professionals for specific dietary concerns.

9. Limitation of Liability

9.1 Maximum Liability Limits

To the maximum extent permitted by law, our total liability for any claims arising out of or related to your use of our Services shall not exceed the amount you paid for the specific order giving rise to the claim.

9.2 Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of data or information
• Business interruption
• Personal injury (except where prohibited by law)
• Property damage

10. Indemnification

You agree to indemnify, defend, and hold harmless Slim Chickens, its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or transmit through our Services

11. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services. You acknowledge and agree that we shall not be responsible for any damage or loss caused by your use of any third-party services.

12. Termination

12.1 Company Right to Terminate

We may terminate or suspend your account and access to our Services immediately, without prior notice, for any reason, including:

• Violation of these Terms
• Fraudulent or illegal activity
• Abuse of our Services or staff
• Extended periods of inactivity

12.2 Effect of Termination

Upon termination:

• Your right to access our Services will cease immediately
• Outstanding orders may be completed at our discretion
• Account data may be deleted after a reasonable period
• Provisions regarding liability, indemnification, and dispute resolution shall survive

13. Governing Law and Disputes

13.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the District of Columbia and the United States, without regard to conflict of law principles.

13.2 Dispute Resolution

Any disputes arising from these Terms or your use of our Services shall be resolved through the following process:

1. Informal Resolution: Contact our customer service team to attempt resolution
2. Mediation: If informal resolution fails, disputes may be submitted to mediation
3. Litigation: Unresolved disputes shall be adjudicated in the courts of the District of Columbia

13.3 Jurisdiction and Venue

You consent to the exclusive jurisdiction of the federal and state courts located in Washington, D.C. for any legal proceedings related to these Terms.

14. Changes to Terms

We reserve the right to modify these Terms at any time to reflect changes in our Services, legal requirements, or business practices. When we make changes, we will:

• Update the "Effective Date" at the top of these Terms
• Post the revised Terms on our Website
• Notify users of material changes via email or website notice

Your continued use of our Services after the effective date of any changes constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using our Services.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our Website, constitute the entire agreement between you and Slim Chickens concerning the use of our Services.

15.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

15.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of such provision or our right to enforce it in the future.

15.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms without restriction.

15.5 Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including natural disasters, government actions, or other unforeseeable events.

16. Contact Information